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We’re committed to helping you get the most out of your Dositech systems. Find answers to common questions below, or reach out to our support team for personalized assistance.

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Need help with your system? Our support team is here to assist.

Frequently Asked Questions

Before Sales FAQs

How does Dositech handle sticky or difficult-to-flow materials?

Our systems include optional heated lines, pulsation assist dosing, and smooth-surfaced internals to manage sticky materials. We can also design custom modifications based on your ingredients.

Can you dose high-viscosity fluids?

Yes. Gravitas is designed for high-viscosity materials like resins, oils, and gels. Temperature control and flow regulation modules are available.

What is the typical delivery time for Dositech systems?

Lead times vary depending on configuration. Standard systems typically ship within 10–16 weeks. Custom builds may take longer depending on application and material requirements.

What certifications do your systems comply with?

Our systems are designed to meet ISO, CE, ATEX, and FDA-related hygiene standards depending on application.

What kind of ingredients can your machines handle?

Powders, liquids, pastes, volatile solvents, acids, high-viscosity resins, micro-ingredients, etc.

Do you support customers outside of the US?

Yes. We have global support capabilities and installations in multiple countries.

Installation & Setup FAQs

What site preparations are needed before installation?

We provide a pre-installation checklist covering electrical, air, and material feed requirements. This ensures a smooth setup and commissioning process.

How long does system setup and commissioning take?

Most standard systems are commissioned within 1–3 days. Timelines vary depending on system complexity and facility readiness.

Is remote commissioning available?

Yes, we offer both on-site and remote commissioning services.

Do you offer installation supervision or turnkey service?

Yes. Our engineering team provides end-to-end integration and installation support.

Operation FAQs

What materials are compatible with my system?

Each system is tailored to your ingredients. We support dosing of powders, liquids, pastes, and volatile or reactive chemicals with material-specific configurations.

How do I adjust dosing parameters?

All systems come with an HMI or touchscreen interface where operators can manage recipes, tolerances, and live flow rates. Access can be user-tiered with password protection.

Can I change or store multiple recipes?

Yes. Recipes are stored within the control system and can be managed with version tracking and user permissions.

Can your systems be integrated into existing production lines?

Yes. Our systems are modular and built for integration with SCADA, PLC, or MES systems.

Are your systems CIP (Clean-in-Place) compatible?

Yes. Many of our systems are CIP-ready or offer CIP add-ons, depending on application.

What accuracy can I expect?

Depending on model and material, typical accuracies range from ±0.1g to ±5g.

What kind of throughput do your systems support?

Throughput is scalable. We support lab-scale, pilot plant, and full industrial production.

Maintenance FAQs

What are the recommended service intervals?

Service schedules depend on system usage, but we generally recommend inspections every 6–12 months. Customers with preventive maintenance contracts receive auto-scheduled reminders.

How do I order spare parts?

Contact our support team with your system ID. We stock OEM replacement parts and can expedite shipping for critical components.

Are maintenance instructions provided?

Yes. Our systems come with a full maintenance manual and digital checklists.

Can I purchase a preventive maintenance plan?

Yes. We offer tiered plans tailored to your system usage and operational needs.

Troubleshooting FAQs

What do common error codes mean?

Error codes indicate specific faults; refer to your manual or contact support for details.

What are basic troubleshooting steps for common issues?

Restart the system, check connections, review logs, and recalibrate if needed.

How do I reset my system after an alarm?

Acknowledge the alarm and press the reset button via HMI or control panel.

What should I do if the scale or dosing module is inaccurate?

Recalibrate, check load cells, clear blockages, and ensure stable conditions.

Need More Help?
Let’s Talk.

USA
+1 704 . 890 . 1112

Canada
+1 704 . 890 . 1112